Business process transformation


Business process transformation can have a positive impact on an organisation’s productivity, profitability and satisfaction level. Transforming business processes requires best-practice knowledge of the specific processes to be transformed and experience in how the change should unfold based on business benefits, cultural and technical fit, and budget. 


Leveraging our global insights, experience and best-practice methodologies, we bring to our clients the support needed to deliver business process transformation to their business. Whether it be new ways of working that is accomplished through the introduction of new technologies, process automation, identifying opportunities to productise or commoditise services, transforming data into a quality information source, or creating an innovation culture, our team is committed from planning through to delivery to achieve these practical outcomes.

Document production improvements


Whether there are prohibitive technologies, poor implementation or internal resources lacking the confidence and competencies to improve document assembly, the on-going cost of document production can outweigh the investment to improve the status quo. With clients demanding more for less from knowledge-based businesses, document assembly and production processes need to be continuously examined for relevance, cost and value. 


To assist our clients in modernising their document assembly and production processes, we examine the processes associated with grey-haired, productised and commoditised services to obtain opportunities to eliminate legacy tasks, reduce cost and introduce efficiencies. Once such information is visible, it is far easier to implement digital transformation, the paperless office and mobility.

Knowledge management and collaboration


To capture the formidable force of knowledge and information and to encourage thinking beyond conventional boundaries, simplicity is paramount. Additionally, with the expected speed of service delivery increasing and the need for better transparency and collaboration, having easier access to the latest intelligence provides a powerful competitive advantage.

We offer our clients a fresh perspective to identifying new possibilities when it comes to managing and sharing knowledge. Cultural shift, new simplified technologies and collaborative processes are essential. We work collaboratively with stakeholders to examine the means to break down cultural barriers, improve information retention and accessibility, and maximise knowledge sharing and adoption of new technologies and processes.

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Focused on the Fundamentals

Focused on the Fundamentals

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Harriss Wagner


General enquiries


Level 29, Chifley Tower

2 Chifley Square

Sydney NSW 2000


T +612 9293 2516


Level 27

101 Collins Street

Melbourne VIC 3000


T +613 9653 7333


Level 19

10 Eagle Street

Brisbane QLD 4000


T +617 3121 3148