Implementing new systems and re-engineering business processes is far more than a technical project: it is a high-stakes transformation that affects your people, your operations, and the experience of your clients. Yet many law firms underestimate the complexity involved and the level of change management required to deliver a smooth transition.

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Technology on its own does not close operational gaps. Assigning change responsibilities to team members who simply have 'some capacity' often leads to delays, rework, frustration, and a significant reduction in both return on investment and long-term benefits. Sustainable transformation demands experience.

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Seasoned specialists bring the depth and foresight needed to get it right because they:

• Understand how people, processes, and systems truly interact.

• Anticipate downstream impacts before they become costly roadblocks.

• Draw on lessons learned from previous transformations.

• Know how to guide change without disrupting the rhythm of the firm.

• Recognise that both your reputation and theirs are on the line.

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If the goal is a transformation that delivers lasting value, not just a shiny new system, investing in expertise is essential. Avoiding the cost of experienced guidance often results in multiple times more cost to recover from a preventable transformation failure.

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If the risk of a mis-step is keeping you awake at night, it may be time to talk.

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Robert Wagner, Partner, Harriss Wagner Consultants and Advisers

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