At the coalface of the digital age, combined with unprecedented times from the COVID-19 pandemic, it is clear there is a need for ‘step change’ across the legal industry to digitise or automate more.
Many law firms have made investments in case management or best-of-breed document assembly systems to digitise their legal processes. Additionally, practice management systems have been widely adopted to manage matters and financials, and for some time document management systems have been housing large volumes of correspondence and valuable knowledge.
The real opportunity in introducing legal process improvements resides in the ability to identify what processes are repeatable and make sense to standardise in order to support future demand. Insight and tailored services, deep thinking and creativity are indeed the law firm differentiators and what clients value.